Dear Anvil Users,

As of 12:00 AM ET, the maintenance work on the data center where Anvil is housed has been completed and job scheduling has been resumed. If you encounter any issues post maintenance, please contact ACCESS Help Desk.

Sincerely,

Doug Schultz

Sr. Manager Scientific Applications

Rosen Center for Advanced Computing

Purdue University

Dear ACCESS Community,

The telephony credits available in the ACCESS DUO account unexpectedly ran out the evening of November 13, 2025. Those  employing phone-call-based authentication for DUO have been getting denied by DUO as a result. We are working as quickly as possible to purchase additional credits to resolve this issue, but due to university purchasing policies there may be a delay before the credits become available.

We regret the inconvenience of this sudden suspension of phone-call-based DUO authentication and direct all affected members of the community to select one of the several alternative methods of DUO authentication described at https://guide.duo.com/.

More than 90% of ACCESS community members already employ Duo Push or a Platform Authenticator (e.g., passkey), and we strongly recommend that those currently configured for phone-call-based DUO authentication switch to one of these better methods.

If you need assistance to update your DUO authentication method, please open a ticket at https://support.access-ci.org/help-ticket and select "I need help logging into ACCESS website" as the ticket type.

We anticipate a surge in help desk tickets to help those affected, and we appreciate your patience as we work to help you as soon as we can.

Regards,
ACCESS Cybersecurity Team